![]() ![]() ![]() So, for those who are using Chromebooks, that's important. We're software that works both on Windows and Mac.Īnd we also have a Chrome device extension that you can use. So, whether it's texts, or Facebook, or Instagram, or Twitter, or email, or live chat, you just expand this snippet. If there's a text prompt, you can use your snippet in it. This allows you to expand snippets across pretty much every platform. So TextExpander is an app that basically lets you create content and then, you start in TextExpander and create an abbreviation. Stacy, can you share a little bit about TextExpander? STACY CARLSON, PARTNERSHIP MANAGER AT TEXTEXPANDER: You name it from brick and mortar to the remote worker to small, medium, and even larger enterprise clients - particularly on chat as well.Ģ4/7 responsiveness is really the name of the game. We also do screening, scheduling, intake, take payments, make outbound calls, and we are here to serve again the very similar audience to Tom's client base: solo and small firm attorneys, professional services, firm advisors, financial advisors, wealth consultants, marketing agencies, IT, MSPs. We do a lot more than call answering and chat answering. We are a virtual receptionist admin, live web chat service, also handling texts and Facebook messenger so that we can be across all of the main communication channels, responding as a unified solution with consistent, accurate, fast answers to the leads and clients who are coming through to you. I'm the head of growth and education for Smith.ai. Just as a brief introduction, Maddy Martin here. We have a few solutions for solo law firms looking to automate the maintenance of their technology and security needs. We have our core services where they outsource all of their technology needs to us, less technically for firms between seven and 50 people. We've got a very specific niche, and we serve everyone from solo attorneys to small firms to mid-size firms with up to about 50 people. So, I'm the CEO of GlobalMac IT, and we are a managed services provider for that use Apple computers. So before Stacy and I introduce ourselves, Tom, as our special guest, just introduce yourself and share a little bit about GlobalMac IT. We'll discuss the role of responsiveness and accelerating business growth, communication pitfalls, productivity losses, productivity apps, communication hacks and tricks especially for remote work and managing teams, remotely outsourcing options for handing off routine communications, automation for improving lead capture for excellent client service - whether that's new leads or existing clients - and then, real-world examples throughout so that we're putting it into a real world view. So, we're going to go through a couple of intros and then, really set the stage for the topic today: automation and delegation tips focusing on actual steps for you to put into practice right away. We're going to be discussing capturing more leads and serving clients better by outsourcing and automating communication. I'm really excited to have Stacy and Tom here with me on this topic. INTRODUCTION MADDY MARTIN, HEAD OF GROWTH AND EDUCATION AT SMITH.AI: For more tips and tricks for Mac-loving law firms, subscribe to our YouTube channel! This webinar is also available to watch for free on YouTube. You can watch the full webinar by clicking on the video below. If you’re interested in reading this discussion, we've provided a full transcript of the webinar below, edited for readability. These three experts share their favorite outsourcing tools, automation tips, and productivity apps so businesses, from solo law firms to mid-market enterprises, can maximize their profits and productivity and still save time. By outsourcing and automating customer service needs, such as call answering and new client intake, business owners can provide that same high-quality customer service without needing to provide it themselves, giving them the best of both worlds.ĭuring a webinar recorded on August 25th, 2020, Maddy Martin, head of growth and education at Smith.ai, sat down with Tom Lambotte, CEO of GlobalMac IT, and Stacy Carlson, Partnership Manager at TextExpander, to discuss the many ways in which businesses can use outsourcing and automation to capture more leads, protect their team’s time, and better serve their clients. ![]() Good customer service means more conversions, but unfortunately, to provide good customer service requires high levels responsiveness, something that's just not realistic for most business owners. ![]()
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